Reference

Privacy Policy for Your Account Data

Our Privacy Policy keeps the account path clear: we collect the details needed to verify your request, protect the login flow, and match DANA, OVO, GoPay, or QRIS…

DANA / OVO / GoPay / QRISMobile and desktopLocal law onlyRequest corrections
Browse Lobby Read FAQ
cie4d Privacy Policy for Your Account Data
REQUEST PATHS

Where to Send Privacy Requests

If you need access, correction, or deletion help, send one request through live chat or email and include the email or phone tied to your account.

Live chat Open chat from the help panel and tell us you want a privacy request. We ask for the registered phone or email first, so the case lands on the right account without delay.
Email desk Send the same request by email if you want a written trail. Include the account name, the last four digits of your phone, and the change you want.
Daily window We reply 09:00-22:00 WIB, seven days a week. If we need more checks, we say what is missing and keep the request open until the record matches.
DATA CARE

How We Store and Protect Data

We handle privacy in the same place you manage your account, so the steps stay simple.

Data handling

We collect only what is needed for account matching, request handling, and transaction references. That includes the details you type, the device signal, and the page path you used to reach the form.

Cookies

Cookies keep you signed in, remember language choices, and stop repeat logins when you move from phone to laptop. You can clear them in your browser, and the page still opens.

Account security

We verify changes through your registered contact before we edit anything. That check helps us block edits from the wrong device, even if someone knows part of your name.

Retention

We keep records only as long as we need them for request handling, fraud checks, or legal retention duties. After that, we remove, mask, or archive them in a limited form.

Changes

If you want access, correction, or deletion of eligible data, send the request through chat or email with your account phone or email. We use that step to match the file.

Local law

When local law allows access, we provide the account record and explain what we can change. If local law restricts a request, we tell you the reason before any follow-up step.

Questions About Data Access and Changes

These are the requests people send us most often: what we collect, how to ask for a copy, how to change a phone number, and what happens if the law limits access. We keep the answers tied to the account record, not to a public page, so you can contact us with the same details you use on the account. If access is restricted in your region, we say so before you submit anything.

It covers the account details, device markers, cookie data, and payment references tied to your profile. We use them to keep records accurate, answer requests, and protect the login path on mobile or desktop.

Yes. Send the request through chat or email with the registered phone or email on file. We verify that contact first, then share the eligible record where local law allows it.

Cookies help keep you signed in, remember language choice, and reduce repeat checks when you move between devices. You can clear them in your browser, and the page will still load normally.

We keep records only for the period needed for request handling, security checks, and any legal retention duty. After that period, we remove, mask, or archive them in a limited form.

Send your registered account name, phone number, or email, plus the exact change you want. That lets us match the file quickly and avoid edits on the wrong account.

Yes. Access and sharing depend on local law and are available only where local law permits. If a request is restricted, we explain the reason before any next step.

Tell us through chat or email and include the old and new number if you still have them. We update the record after verification so your privacy requests keep reaching the right account.

Related Pages

cie4d Indonesia FAQ Register About Us cie4d Login