Reference

Legal Terms for Your Account

This legal page sets the rules for account access, data handling, cookies, and request handling on cie4d.

IndonesiaLocal law appliesData requestsMobile and desktop

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How This Policy Applies Here

cie4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We keep this policy narrow: we use account data to verify identity, protect logins, process request history, and keep records that match the activity on your account. When you add DANA, OVO, GoPay, or QRIS details, we store the reference only to reconcile the transaction and

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answer future checks. If local law changes, our handling changes with it. Access stays limited to places where local law permits, and the same rule applies whether you open the site on Android, iPhone, or desktop. We do not treat a device switch as a new
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account; we look at the same email, phone number, and session trail before we approve a change. If you ask for a copy, correction, or removal step, we verify the account first, then keep or adjust the record inside the retention window we use for audit
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and dispute handling.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Contact Paths for Requests

For access questions, data changes, or record checks, reach us through live chat or email every day from 09:00-23:00 WIB.

Live chat Use live chat for access checks, record questions, or a correction request. We are there every day from 09:00-23:00 WIB, and we start by matching the email on your account.

Email Send a written request to the address in your account panel if you need a copy of stored records or want to update details after sign-in. We keep the thread tied to your file.

Account form Open the account form after login when you want to change name, phone number, or recovery contact. We confirm the request with a one-time code before anything moves in our system.

DATA SHIELD

How We Handle Your Data

We keep legal handling to four things: session cookies, account verification, request logs, and retention records.

Data Use

We use your account data for access control, record keeping, and request handling. That means we only ask for what we need, then hold it in the same file for future checks and dispute follow-up.

Cookies

Cookies store session state, language choice, and basic device signals so your next visit behaves the same on mobile or desktop. If you clear them, the site simply asks you to sign in again.

Session Security

On Android, iPhone, and desktop browsers, we time out idle sessions and ask for a fresh sign-in after a long break. That keeps the account tied to the right device and login history.

Retention

We keep verification and request logs only for the period needed to resolve access checks, corrections, and disputes. After that window, we delete or anonymize the record according to the process we follow.

Change Requests

When you ask for a change, we match the email on file, the recent login trail, and the request itself before acting. If the details do not match, we pause and ask for another confirmation step.

Regional Access

Access depends on local law and is available only where local law permits. If a region blocks access, that restriction applies even when you switch from phone to desktop or change networks.

Legal Questions About Access and Records

These are the legal questions we hear most from Indonesia account holders. We answer them with the same rules we use for access checks, record handling, cookies, and change requests, so you know which step applies before you contact us. Use the same account email each time so we can find the right record quickly, and remember that local law can still limit access.

It covers account access, data handling, cookie use, record retention, and request handling. We keep the wording tied to our own operations, so you know what we store, why we store it, and how to ask for a change.

Yes, when local law permits. If your access is allowed in Indonesia, you can open the site on phone or desktop and use the same account checks, email verification, and request steps.

We keep the email, phone number, login history, device type, and request logs tied to your account. We use them to verify you, protect access, and answer record questions without asking for extra details.

Cookies remember your session, language choice, and whether you are signed in. They help the next page load match your last state, and you can clear them in your browser if you prefer a fresh session.

Open chat or email us from the address on file, then tell us the exact field you want changed. We may ask for a code or recent activity check before we update the record.

We keep records only as long as we need them for access checks, dispute handling, and audit trails. When a record reaches the end of that window, we remove or anonymize it according to our process.

Send your question through live chat or email and include the account email, your current phone number, and the request type. We reply in the same thread and keep the conversation linked to your record.

Legal Terms for Your Account

Contact Paths for Requests

How We Handle Your Data

Data Use

Cookies

Session Security

Retention

Change Requests

Regional Access

Legal Questions About Access and Records

01 What does this legal page cover?

02 Can I access cie4d from Indonesia?

03 What data do you keep on my account?

04 How do cookies affect my session?

05 How do I request a correction to my details?

06 How long do you keep records?

07 Who do I contact about a legal question?

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